How much does shipping cost and where can you deliver?
We ship free of charge within Germany and the EU with an order value of 80 EUR or more.
The following applies to all other shipments:
For orders within
Germany: EUR 3.20
EU + CH: EUR 6.20
GB: 15 EUR.
Orders to Switzerland are exempt from VAT on our website, we take care of them
Taxes that are not incurred when importing into Switzerland.
For US orders, please visit: www.virblatt.com
How long does delivery take?
Of course we try to get your order to you as soon as possible. You must
but keep in mind that we are a small company and things sometimes take a little longer.
The payment method can also change the time between ordering and final receipt
influence. In the case of a transfer, we first have to wait until it is in our account
received and registered by our system. Since our warehouse is in Germany,
Orders within Germany are of course a little faster than orders to other European countries.
Here are the approximate shipping times:
Germany: approx. 2-4 working days
EU countries and Switzerland: approx. 3-5 working days
Ireland and UK: 3-7 business days
I haven't received my package. What should I do?
If your package hasn't arrived within the specified time, it could
have different reasons. First of all, take a look for yourself with the help of the ones we sent
Tracking ID, in the shipment tracking. If you have not received this, please write to us
just a short message. GLS may deliver your parcel to an adjacent GLS shop
delivered. You can find this information in the shipment tracking. However, should it
the annoying case in which your package was lost, we will take care of it
together with GLS, of course. Again, you don't have to worry because we
will definitely send you the products you have ordered. But here we always have to
waiting for GLS's investigation to be completed, which usually takes around 1-2 weeks.
In this case, we ask you to be patient.
Be sure to get in touch with us first (firstname.lastname@example.org or email@example.com). We help
to you immediately.
I would like to return or exchange one or more products. How do I proceed?
Returning or exchanging the order is of course not a problem. prints
Simply take out the return slip , let us know how you would like to proceed and
send it together with the products to the following address:
It is only important that the product has not been worn or washed, except when trying it on
naturally. Unfortunately, if the product shows signs of wear, we can no longer accept it,
since it can no longer be resold.
We are aware that many larger mail order companies offer free returns and this for
many considered standard. However, we made a conscious decision not to do so, because we want to protect the environment
want to avoid unnecessary sending back and forth and so returns if possible on one
want to keep to a minimum. We hope you can understand that.
I received a defective or wrong product. How does it go from here?
We are all human and we make mistakes from time to time. So should it happen
that you have found a processing error with your order, or you have received a wrong one
product has been sent, we naturally offer free return shipping. In this case
please send us an email (firstname.lastname@example.org or email@example.com) and we will take care of it
us about everything else.
I live near your camp. Can I see or try something on site?
Since our warehouse clerk usually works alone and is not on site all the time, this is unfortunately not the case
possible, since he already has quite a lot to do. We're sorry!
I would like to offer your products in my shop. Do you do wholesale too?
We work with several stores worldwide. You own a shop in which ours
products would fit? Just contact us at firstname.lastname@example.org and we'll let you
give you all the information you need.
Do you also offer custom-made products?
Let's put it this way: It depends. It is possible, for example, that for certain
Products omit the print or decoration or vary the color.
Custom-made oversized or other unique products that are not in our
Unfortunately, we cannot offer any items in our assortment. If you have any questions about this, just ask
Write and we'll see if we can help you or not.