English translation of the German version. Legally binding is the German version only.

Cancellation and Return

Consumers are entitled to a right of cancellation in accordance with the following conditions, whereby the consumer is any natural persons who concludes a legal transaction for purposes that can be predominantly attributed neither to a commercial nor occupational activity:

Cancellation policy


Right of revocation

You have the right to revoke this contract within 14 days without giving any reasons.

The revocation period is 14 days from the date on which you or a nominated third party, other than the carrier, has or is in possession of the product.

To exercise your right of revocation, you must contact us by a clear statement (such as a letter sent by mail, e-mail to info@virblatt.com) about your decision to revoke the contract.

In order to observe the revocation period, it is sufficient to send the notification for the exercise of the right of revocation before the end of the revocation period.


Consequences of revocation

If you revoke this contract, we will refund all the payments we have received from you, including the delivery charges (except for the additional costs resulting from the fact that you have chosen a different type of delivery other than the most favorable standard delivery offered by us) without delay and at the latest within a period of fourteen days from the date which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless explicitly agreed otherwise. In no case will you be charged any fees for this repayment. We may refuse the refund until we have received the goods or until you have proven that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the expiration of the deadline of 14 days. You bear the immediate costs of returning the goods.

You shall only be liable for any diminished value of the goods if this diminished value results from the handling other than what is necessary to ascertain the quality, properties and functioning of the goods.